In February of this year, a phone call from
Scotiabank scared Sunjit Lidhar,
and the bank called and said that his $3,000 was transferred.
Lidhar heard the news and the whole person was shocked.
Shortly after the $3,000 was taken away,
another $2,000 in the bank account was taken away.
The most disappointing thing was that
Scotiabank refused to pay compensation.
多伦多大学(University of Toronto)蒙克全球事务
Christopher Parsons, senior public policy researcher at the Citizen Lab
at the Monk School of Global Affairs and Public Policy at the University of Toronto,
said that because of systemic issues,
criminals can invade people’s online accounts
and steal money from accounts,
and Lidhar is just one of the victims.
Experts believe that when the bank has such a situation,
it should be paid by the National Bank,
not the customer.
He said: “This is the responsibility of the bank.
We need to change the status.
We should let the people who use the banking service
enjoy the service, not risking it.”
The hacker invaded Lidhar’s account,
transferred the deposit from his bank account in two transactions,
and remitted it to an email address he did not know.
When he learned about this situation,
he quickly changed the bank card password,
changed a new debit card,
and asked Scotiabank to freeze his account
to stop online banking services.
Scotiabank said it would conduct an investigation,
but it did not receive a response for two weeks.
Scotiabank spokesperson Douglas Johnson said
they are conducting an in-depth investigation into Lidhar’s case
and taking action quickly,
and they value customer issues.
Subsequently, after the media contacted the bank,
Scotiabank said it would compensate Lidhar,
when it was half a year
since Lidhar’s account was stolen.
After the incident was exposed,
more bank customers spoke of similar experiences,
their accounts were hacked,
and the bank refused to pay compensation.