According to the latest annual report published by the Telecommunications
and Television Services Complaints Committee (CCTS),
during the past 12 months ended July 31 this year,
the committee received a total of 19,287 complaints
about wireless communications, Internet and television services,
compared to the previous year, it has soared 35%,
setting the institution’s highest historical record.
The vast majority of complaints related to
billing issues and failure to disclose contract conditions.
The report shows that the most common complaints from customers
are about their wireless communication services,
followed by the Internet,
TV and fixed line telephones.
The report also shows that
among the major telecommunications companies in Canada,
Canada, Bell, Rogers, Telus, Virgin, Freedom,
and Cogeco are the main targets
of consumer complaints.
Among them, Bell of Montreal has received
the most complaints from customers,
with a total of 5,879,
accounting for 30% of the total number of complaints.
As of the third quarter of this year,
Bell had 9,834,380 wireless communication subscribers,
and the number of cases in which the company was confirmed
to have violated wireless communication laws has doubled,
accounting for 29%.
Toronto-based Rogers followed closely
with 1,833 customer complaints.
As of the first quarter of this year,
Rogers had 10.8 million wireless communications subscribers.
However, whether it is Bell or Rogers,
eir proportion in the total number of customer complaints
has decreased compared to the previous year.
Among them, Bell’s number of customer complaints
decreased from 33% in the previous year to 30%;
Rogers decreased from 10% in the previous year to 9%.